FAQ
Frequently Asked Questions 👩🏼💻
1. What payment methods do you accept?
We accept several payment methods, including:
- Credit cards (Visa, MasterCard, Maestro)
- PayPal
- Apple Pay
- Google Pay
2. What are the shipping times?
- Italy: 2-4 working days
- Europe: 2-6 working days
Shipping times may vary depending on location and circumstances.
3. How can I return an item?
You can return an item within 10 days of receiving it. Please ensure that the items are in their original condition and follow the instructions in our Return Policy .
4. Is there a minimum amount to get the 10% discount?
No, there is no minimum purchase amount required to get the 10% discount. Simply use the code LOLITA12 at checkout and the discount will be automatically applied. The code is only valid once per customer.
5. How can I contact customer service?
You can contact us by email at info @lolitastyle .com or via WhatsApp at +39 334 140 0364. We are available from Monday to Friday from 9:00 to 18:00.
6. Can promotional items be returned?
Items purchased in final promotion cannot be returned. Please check carefully before completing your purchase.
7. How can I track my order?
After placing your order, you will receive a confirmation email with a link to track your package in real time. On our website (homepage) you will find the section 'Track my order '.
8. What are the data protection policies?
We are committed to protecting your personal data. You can read our privacy policy in the Legal Notice section.